To request a RMA number it is necessary to fill the form with all the required fields and click on the button “RMA REQUEST”.

This form is valid only for one system. You can send all the damaged parts involved with a single RMA if they are related to the same system.
Remember also, to clearly mark the RMA number on the outside of the package and please write it visibly in the transport document.
The product to return should be properly protected and packed to prevent damage during the transport, if possible, it is better in the original packaging. If you send the parts directly to our company please remember, that we will not accept packages with makeshift materials (bags, envelopes etc …) or badly packed.
To avoid the biological risk, the returned products must be cleaned and sanitized to eliminate possible remains and contaminations before the shipment to Primax International.
Please note, that, to be compliant with UE Regulation 2016/679 the patient data saved in the device must be anonymized.

We will use the received data in compliance with the D.Lgs. 196/2003 and UE Regulation 2016/679 according with the principles of honesty, lawfulness, and transparency for the protection of privacy.

Concerning the products not covered by warranty, operating expenses (possible repair cost excluded) are negotiated with our sales dept. Regarding the obsolete systems the repair is accepted under reserve.
The payment is in advance, VAT and transport excluded. You are responsible for all return shipping costs and customs duties.